Terms & Conditions
Effective Date: August 26, 2026
These Terms and Conditions govern the use of the Kent & Associates website and the purchase or use of training, consulting and guard services provided by Kent & Associates.
By using this website, registering for training, accepting a proposal or entering into a service agreement with Kent & Associates, you agree to these Terms and Conditions.
1. About Kent & Associates
Kent & Associates provides security training and consulting services in Ontario.
Guard services displayed on this website are coming soon and will not be available until Kent & Associates has obtained all licences, insurance and regulatory approvals required to provide those services.
2. Website Information and Service Inquiries
Information on this website is provided for general informational purposes. Service descriptions, availability, pricing and timelines may change without notice.
Submitting a contact form or service inquiry does not:
• Create a client relationship
• Confirm a training registration
• Reserve a service date
• Guarantee service availability
• Constitute a formal service agreement
A booking or service arrangement is only confirmed when Kent & Associates has accepted the request in writing, the client has accepted the applicable proposal or agreement, and any required deposit has been received.
3. Service Agreements
Training, consulting and guard services may require a separate written proposal, estimate, booking confirmation or service agreement.
The applicable document may identify:
• The scope of services
• Training topics or security duties
• Service dates and locations
• Participant or staffing requirements
• Fees and payment schedules
• Cancellation terms
• Client responsibilities
• Site-specific procedures
• Equipment and travel requirements
If a signed service agreement conflicts with these Terms and Conditions, the signed agreement will apply to the extent of the conflict.
4. Training Services
Training provided by Kent & Associates is intended to reinforce practical security knowledge, preparedness and professional workplace skills.
Unless expressly stated in writing, training provided by Kent & Associates:
• Does not replace mandatory government-approved security guard training
• Does not guarantee eligibility for a security guard licence
• Does not guarantee successful completion of a government examination
• Does not constitute legal advice
• Does not guarantee employment, promotion or a particular workplace outcome
• Does not replace an employer’s policies, post orders or operating procedures
Participants and employers remain responsible for complying with applicable legislation, licensing requirements and workplace policies.
Any certificate issued by Kent & Associates confirms attendance or completion of the identified training only. It does not represent a government licence, professional designation or regulatory approval unless expressly stated otherwise.
5. Training Registration and Participation
Training dates are subject to availability and are not reserved until the booking is confirmed and any required deposit has been paid.
The client is responsible for:
• Providing an accurate participant count
• Ensuring participants arrive on time
• Communicating accessibility and accommodation needs in advance
• Providing a safe and suitable training location when training takes place at the client’s premises
• Ensuring participants behave respectfully and do not disrupt the session
• Obtaining any internal approvals required for participation
Participants who arrive late may miss part of the session. Kent & Associates is not required to repeat content missed because of late arrival, early departure or absence.
Kent & Associates may remove a participant whose conduct is unsafe, discriminatory, abusive, threatening or significantly disruptive. A refund will not normally be provided when a participant is removed because of their conduct.
6. Training Materials
All training presentations, worksheets, documents, graphics, videos and other resources provided by Kent & Associates remain the intellectual property of Kent & Associates or the identified rights holder.
Training materials are provided for the registered participant’s or client organization’s internal use only.
Without written permission from Kent & Associates, training materials and sessions may not be:
• Copied or reproduced
• Sold, licensed or commercially distributed
• Uploaded to a publicly accessible platform
• Modified and presented as someone else’s work
• Used to deliver training to another person or organization
• Recorded, photographed or livestreamed
7. Guard Services
Guard services are coming soon and are not currently available for booking.
Once launched, guard services will only be provided in accordance with applicable Ontario laws, licensing requirements and a separate written service agreement.
Services may include:
• Static guard services
• Fire watch
• Property checks
• Mobile patrols
• Event security and coordination
Security personnel assigned by Kent & Associates will hold the licences legally required for their roles.
8. Scope and Limitations of Guard Services
Security services are intended to reduce risk, provide a visible security presence, identify concerns and respond according to the agreed scope of work.
Security services cannot eliminate every risk or guarantee that theft, damage, fire, unauthorized access, injury or another incident will not occur. Kent & Associates does not act as an insurer, and clients remain responsible for maintaining appropriate property, liability, event and business insurance.
Security personnel will perform the duties described in the service agreement, post orders or approved site instructions. Additional duties must be approved by Kent & Associates and may result in additional charges.
Security personnel will not be required to:
• Perform unlawful duties
• Follow instructions that exceed their legal authority
• Work in conditions presenting an unreasonable or undisclosed danger
• Perform duties outside the agreed scope of service
• Replace police, fire, emergency medical or other public emergency services
When necessary, security personnel may contact police, fire, emergency medical services or another appropriate authority.
9. Client Responsibilities for Guard Services
Before guard services begin, the client must provide complete and accurate information about:
• The property, site or event
• Known hazards, risks and previous incidents
• Emergency contacts
• Site access and restricted areas
• Alarm and fire-protection systems
• Site rules and emergency procedures
• Expected attendance or occupancy
• Required equipment and personal protective equipment
• Any other information reasonably necessary to provide the services safely
The client must maintain a reasonably safe working environment and promptly advise Kent & Associates of any change that may affect staffing, safety or the agreed scope of work.
Kent & Associates may refuse or suspend services when material risks have not been disclosed, required information has not been provided or the work cannot be performed safely and lawfully.
10. Fire Watch Services
Fire watch services provide additional monitoring when a fire-protection system is impaired, unavailable, under maintenance or when an increased fire risk requires additional oversight.
The client remains responsible for:
• Notifying the fire department, insurer, property manager or other authority when required
• Arranging the inspection, maintenance and repair of the affected system
• Providing accurate information about the impairment
• Maintaining required fire-safety equipment and procedures
• Complying with fire-code and regulatory obligations
Fire watch services do not inspect, repair, certify or replace a fire-protection system.
11. Event Security and Coordination
For event security, the client must provide complete and accurate information within the required planning period.
This information may include:
• Expected attendance
• Site plans and layouts
• Event schedules
• Entrance and exit locations
• Alcohol service
• Performers and vendors
• Emergency access routes
• Known safety or security risks
Changes to attendance, layout, scheduling or risk level may require additional personnel, planning, equipment or service hours.
Kent & Associates may recommend a minimum staffing level based on the available information. If the client declines the recommended staffing level, Kent & Associates may refuse the assignment or require the reduced scope and associated risks to be acknowledged in writing.
12. Deposits, Payments and Taxes
A deposit of 50% is required to confirm a booking or reserve service dates.
The remaining balance is due according to the following schedule:
Training Services: On the training date
Guard Services: As discussed
Accepted payment methods include e-transfer and cash.
Overdue balances may be subject to a late penalty.
Kent & Associates may postpone or suspend services when required payments have not been received.
All fees are subject to applicable taxes unless the written quote expressly states that taxes are included.
13. Training Cancellations and Rescheduling
Cancellation and rescheduling requests must be submitted in writing to secdirec@yahoo.ca.
Unless a separate agreement states otherwise:
• Cancellations received more than 2 business days before the training date will a 50% receive
• Cancellations received fewer than 2 business days before the training date are non-refundable
• Failure to attend without notice is treated as a late cancellation
• Rescheduling requests require at least 2 business days’ notice
• One rescheduling request may be permitted without an additional fee, subject to availability
• Additional changes may be subject to a fee
Rescheduled training must take place within 6 months of the original date. If a replacement date cannot be arranged within that period, the request may be treated as a cancellation.
Any non-refundable deposit or administrative fee must be disclosed before the booking is confirmed.
14. Guard Service Cancellations
Unless a separate service agreement states otherwise, the client must provide at least 2 business days of written notice to cancel or reduce a scheduled guard shift.
If sufficient notice is not provided, the client may be charged:
• 50% of the scheduled service
• Non-refundable expenses already incurred
• Other charges identified in the service agreement
An ongoing guard-service agreement may require 30 days’ written notice of termination.
These cancellation terms do not apply where prohibited by law.
15. Cancellations or Changes by Kent & Associates
Kent & Associates may cancel, postpone, reschedule or modify services because of:
• Illness or instructor unavailability
• Severe weather or unsafe travel conditions
• Emergencies
• Unsafe site conditions
• Insufficient training enrolment
• Staffing shortages
• Licensing or regulatory requirements
• Circumstances beyond reasonable control
When Kent & Associates cancels a training session and cannot offer a reasonable replacement date, amounts paid for the cancelled service will be refunded.
For guard services, Kent & Associates will make reasonable efforts to notify the client and provide appropriately qualified replacement personnel when possible. Staffing cannot be guaranteed when circumstances are beyond the reasonable control of Kent & Associates.
Kent & Associates may assign or replace instructors, consultants or security personnel when reasonably necessary. Any substitute will have the qualifications and licences required for the assigned role.
16. Refunds
Approved refunds will be issued using the original payment method when reasonably possible and processed within 5 business days.
Refunds apply only to the affected service. Completed work, services already delivered and properly disclosed non-refundable expenses or administrative fees may be deducted where permitted by law.
Nothing in these Terms limits a refund, cancellation or consumer right that cannot legally be waived.
17. Health, Safety and Accessibility
Clients must disclose known safety hazards and communicate relevant accommodation or accessibility requirements before services begin.
Kent & Associates will make reasonable efforts to accommodate participants and clients in accordance with applicable law.
Kent & Associates may stop or suspend work when conditions present an immediate safety concern. Services may resume when the concern has been reasonably addressed.
18. Confidentiality
Kent & Associates will take reasonable steps to protect confidential business, operational and site information obtained while providing services.
The client should clearly identify information that requires special handling.
Confidentiality obligations do not apply to information that:
• Is publicly available through no breach of these Terms
• Was already lawfully known
• Is lawfully received from another source
• Must be disclosed by law or lawful authority
• Must be shared to address an immediate health or safety concern
Additional confidentiality requirements may be included in a separate service agreement.
19. Privacy
The collection and handling of personal information through this website and our services are governed by the Kent & Associates Privacy Policy.
20. No Guarantee of Results
Kent & Associates will provide services with reasonable care and professionalism. However, no particular outcome is guaranteed.
Training results depend on factors including attendance, participation, experience, workplace support and the participant’s application of the material.
Security outcomes may be affected by staffing levels, site conditions, client instructions, third-party conduct, equipment, undisclosed risks and circumstances beyond the control of Kent & Associates.
21. Limitation of Liability
To the maximum extent permitted by law, Kent & Associates will not be liable for indirect, incidental, special, punitive or consequential losses, including lost profits, lost revenue, lost opportunities or loss of data.
Where liability cannot be excluded, the total liability of Kent & Associates arising from a particular service will be limited to the amount paid by the client for the service giving rise to the claim, except where a different limitation is required by law or agreed to in writing.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
22. Indemnification
To the extent permitted by law, the client agrees to indemnify and hold Kent & Associates harmless from third-party claims, damages, expenses or liabilities arising from:
• Inaccurate or incomplete information supplied by the client
• Undisclosed hazards or risks
• Unlawful or unsafe client instructions
• The client’s breach of these Terms or a service agreement
• The acts or omissions of the client, its employees, contractors, guests or event attendees
This section does not require the client to indemnify Kent & Associates for losses caused by the negligence or unlawful conduct of Kent & Associates.
23. Suspension or Termination
Kent & Associates may suspend or terminate services if:
• Required payments are overdue
• The client breaches these Terms or a service agreement
• The client gives unlawful or unsafe instructions
• Staff or participants experience threats, harassment, discrimination or abuse
• Required licences, approvals or insurance are unavailable
• Conditions prevent the services from being performed safely or lawfully
The client remains responsible for completed services and non-refundable costs incurred before suspension or termination.
24. Events Beyond Reasonable Control
Neither party will be responsible for a delay or failure caused by circumstances beyond its reasonable control, including severe weather, natural disasters, fire, power or telecommunications failures, labour disruptions, public-health emergencies, government orders or widespread transportation interruptions.
The affected party will make reasonable efforts to provide notice and resume performance when circumstances allow.
25. Website Content and Acceptable Use
Website content belongs to Kent & Associates or is used with permission. It may not be copied, republished, modified, distributed or commercially exploited without written authorization.
You may not:
• Use the website for an unlawful or fraudulent purpose
• Attempt to gain unauthorized access to the website or related systems
• Introduce malicious software or harmful code
• Interfere with the website’s operation or security
• Submit false, misleading, threatening or abusive content
26. Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
Any dispute will be submitted to the courts located in District Municipality of Muskoka, Parry Sound District or other agreed location, Ontario, unless applicable law requires otherwise.
27. Consumer Rights
These Terms do not limit any rights or remedies available under applicable consumer-protection legislation or other laws that cannot be waived by agreement.
If any provision conflicts with a mandatory legal requirement, that legal requirement will apply.
28. General Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
A failure by Kent & Associates to enforce a provision does not waive the right to enforce that provision later.
Kent & Associates may update these Terms to reflect changes to its services, business practices or legal obligations. The updated version will be posted on this page with a revised effective date.
Changes will not retroactively alter a signed service agreement unless agreed to by both parties or required by law.
29. Contact Information
Questions about these Terms and Conditions may be directed to:
Kent & Associates
67 Quebec Street,
Bracebridge, ON P1L2A4
Phone: 416-997-0492
Email: secdirec@yahoo.ca